Although remote control isn’t possible on iOS devices, participants can annotate their screens to highlight details and provide directions, record support sessions, chat and even activate the torch for better visibility.Īll sessions can be initiated from the main web portal, which gives you the option of using the basic Viewer Lite browser app for remote control, chat and whiteboard services, or installing the RemotePC app for the full feature set, including file transfer, drag and drop, remote printing, audio and session recording. For the Vision mobile add-on, a connection invitation is sent to the user by SMS or email, and when the recipient accepts it, their camera and audio feeds are sent to the guest’s web session. Whichever connection type you use, all communications are AES-256 encrypted, with a pop-up window notifying the user who is accessing their device and giving them the ability to close the session at any time. This feature isn’t available in trial installations – it’s disabled to avoid potential abuse – but it worked perfectly with our paid-for account. For on-demand connections, the client generates a 12-digit access ID and four-digit key, which is passed to the guest to enable a one-off session.
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